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BestAuckland is run from Auckland, New Zealand, and the lists cover the wider Auckland region — from Pukekohe in the south to the North Shore, and out west toward the Waitākere Ranges. Because we are local, a correction about an Auckland business can usually be verified in person or against a live source within a day or two, rather than sitting in a queue.

Every message is read by the editor personally — there is no ticket system and no autoresponder maze. Corrections to listings are normally actioned within one business day once they can be verified, and you will get a reply confirming the change. Advertising and sponsorship enquiries get a reply with current availability and rates. If your message is about something time-sensitive — a business closing this week, an event date that is wrong — say so in the subject line and it will be prioritised.

We do not add your address to any mailing list when you write to us, and we do not share it with the businesses you mention. The only email you will receive is a direct reply.

If you own or manage a Auckland business listed here and something is wrong — the address, the opening hours, the phone number, the category it sits in — email us and we will correct it. Tell us the business name and what is wrong, and we will get to it.

You can also ask for a listing to be removed entirely. We do not require a reason and we will not argue about it.

The most useful correction emails include three things: the name of the business as it appears on the list, what has changed, and a source we can check — a website, a social page, or a photo of the new signage all work. The more specific the email, the faster the fix goes live.

Placement in a Top 10 is editorial and is not for sale, so “please rank us higher” is the one request we cannot act on. If you think a ranking is wrong on the facts rather than on preference, say which facts and we will look again.

Sponsorship and featured placements are handled on the advertise page, which explains what is available. Enquiries come to the same address.

To ask what personal information we hold, to have it corrected, or to have it deleted, email us and we will action it. What we collect and why is set out in the privacy policy.

Questions about how the rankings are put together, where the data comes from, or the wider network of city guides are all welcome at the same address. How the site works is described on the about page.